Shipping policy

At Wow Enterprise, we aim to deliver your handcrafted treasures safely and on time.

Processing Time

• Orders are processed within 2–5 business days after payment is received.

• Custom or personalized items may take longer; estimated timelines will be provided at checkout or via email.

Shipping Methods & Delivery

• We ship both locally (within The Bahamas) and internationally.

• Delivery times vary by location and shipping option selected at checkout.

• Once shipped, you will receive a tracking number (where available).

Shipping Costs

• Shipping rates are calculated at checkout based on destination, weight, and carrier.

• Customers are responsible for any customs duties, taxes, or fees charged by their local government for international deliveries.

Delays

• Wow Enterprise is not responsible for delays caused by shipping carriers, weather conditions, customs, or unforeseen events beyond our control.

Damaged or Lost Packages

• If your order arrives damaged, please contact us within 48 hours with photos, and we will work to resolve the issue.

• If your package is lost in transit, we will assist in filing a claim with the carrier, but responsibility rests with the shipping provider once the item has been dispatched.

Local Pickup (Optional)

• For customers in Nassau, Bahamas], we offer local pickup by appointment.

Contact Us

For shipping questions or special requests, please reach out at:
📩 wowenterprise242@hotmail.com
📞 1+(242)809-5892 / 1+(242)809-3064